Frequently Asked Questions
At Go Mazda, we’re committed to providing a transparent, friendly, and customer-focused experience — from browsing inventory to driving off the lot and beyond. Whether you’re exploring Mazda’s latest models, considering a pre-owned vehicle, arranging financing, or booking service, our team is here to support you every step of the way.
Below are answers to frequently asked questions, including dealership-specific details and general Go Auto services, so you can get the information you need with confidence.
About Go Mazda
Where is Go Mazda located?
Go Mazda is located in Edmonton, Alberta, proudly serving drivers throughout Edmonton, Sherwood Park, St. Albert, and surrounding communities.
Address: 9710 35 Ave NW, Edmonton, AB T6E 6J6
What are your hours of operation?
Our Sales, Service, and Parts departments operate on specific schedules throughout the week. Please visit our website or contact us directly for current hours.
Sales: (780)-436-9970
Service:
(587)-400-1993Parts: (587)-400-1993
Do I need an appointment to visit?
Walk-ins are always welcome in our showroom. However, scheduling a sales consultation or service appointment is recommended to ensure dedicated attention and the best available timing.
What types of vehicles does Bavaria BMW sell?
We offer a full lineup of new Mazda vehicles, including Mazda3, Mazda CX-30, CX-5, CX-9, and more. We also carry a large selection of quality pre-owned cars, crossovers, and SUVs.
Do you serve customers outside Edmonton?
Yes. We regularly assist customers from across the Edmonton region and surrounding Alberta communities.
Buying a Vehicle
How do I book a test drive?
You can book a test drive online by selecting your preferred vehicle and clicking “Book a Test Drive,” or by contacting our sales team directly.
Can I reserve a vehicle?
Yes. If you find a vehicle you’re interested in, contact our team to discuss reserving it while you complete the next steps.
Can I complete my purchase online?
Many steps including browsing inventory, submitting a trade-in request, and applying for financing can be completed online. Our team will guide you through the remaining steps in-store or virtually.
Can I transfer a vehicle from another Go Auto dealership?
In many cases, yes. Through the Go Auto network, vehicles may be transferred between participating dealerships if available.
Financing and Trade-Ins
Does Go Mazda offer vehicle financing?
Yes, financing is available for vehicles. Visit our Finance page to determine how you can get approved.
To learn more about financing a vehicle take a read through Financing a Car 101: Interest Rates, Down Payments & Monthly Costs | Go Auto
Can I get pre-approved for auto financing online?
Absolutely. Our online finance calculator helps you get pre-approved from home and helps speed up the in-store process.
Can I choose my payment frequency?
Yes. Depending on your financing agreement, you may be able to select weekly, bi-weekly, or monthly payment options.
Can I sell my vehicle without buying another?
Yes. We may purchase vehicles outright, even if you are not purchasing another vehicle at the same time. Visit our website to get an estimate.
Can I trade in a vehicle with an existing loan?
Yes. Our team can review your current loan balance and explain how it may be incorporated into your next vehicle purchase. Get an estimate.
Service & Maintenance
How do I book a service appointment?
Service appointments can be booked online or by phone. Our team will help schedule a convenient time for your visit.
Service: (587)-400-1993
Do you service vehicles not purchased here?
Yes. Our certified Mazda technicians service Mazda vehicles regardless of where they were originally purchased.
Do you use genuine Mazda parts?
Yes. We use manufacturer-approved OEM Mazda parts designed specifically for your vehicle to help maintain performance and reliability.
Do you offer Mazda Service Specials?
Yes. Go Mazda regularly offers service specials and promotions on maintenance services — ask our team for current offers when booking.
Do you offer seasonal tire services?
Yes. We provide seasonal tire changes, balancing, and other maintenance services to prepare your vehicle for Alberta’s changing road conditions.
Do you perform multi-point inspections?
Yes. We offer comprehensive multi-point inspections to help ensure your vehicle remains in optimal condition.
Do you provide shuttle or alternate transportation during service?
Transportation options may be available during qualifying service appointments. Please ask our service team about availability when booking.
About Go Auto
What is Go Auto?
Go Auto is one of Canada’s largest automotive dealer groups with locations across multiple provinces and thousands of vehicles available online and in-store.
Can I shop inventory across all Go Auto dealerships?
Yes. You can Browse Inventory from across the network and request vehicle transfers between locations when available.
Is there a Go Auto app I can use?
Yes! Download the Go Auto App to start earning Go Card rewards today. Book service appointments with ease, view your entire service history with video and photos, pay for your service and more!
Through the Go Auto App you can earn exclusive rewards like:
10% savings on parts and service invoices every time your vehicle is serviced.
Get 5% of what you pay back in Rewards.
Get $500 on your Go Card when you refer family and friends to buy a new vehicle.
Is Go Auto a Canadian company?
Yes, Go Auto is a Canadian Company, with it's first dealership being founded in Edmonton, Alberta. Learn more about us!
What are the benefits of using Go Auto?
Go Auto offers a simple, trusted car-buying experience backed by one of Canada’s largest dealership networks. Enjoy access to a wide selection of vehicles, competitive pricing, inspected inventory, flexible financing, and ongoing support after your purchase, all in one place.
Customer Support & Contact
Who do I contact for help?
Our team at Go Mazda is available to assist with sales, financing, service, and parts inquiries. You can contact us by phone, email, or live chat through our website.
Sales: (780)-436-9970
Service: (587)-400-1993
Parts: (587)-400-1993
Is there live support if I have questions online?
Yes. Our website offers live chat support to assist while you browse inventory or explore financing options.
